Refund and Returns Policy

Refund, Return & Cancellation Policy

Effective Date: 18 September 2026

Welcome to Nahven.com. We are committed to providing quality products and a reliable shopping experience. This Refund, Return & Cancellation Policy explains the terms applicable to purchases made through our website.

By placing an order on Nahven.com, you acknowledge and agree to the terms set out below.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact us as soon as possible with your order number and registered contact details.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may be required to receive the product and follow the applicable return procedure.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method used for the purchase.

2. Return Eligibility

Products may be returned within 7 days from the date of delivery, subject to the following conditions:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, accessories, manuals, tags and other accompanying items, where applicable.

  • The product should not be damaged, altered, washed, installed, used or otherwise tampered with.

  • The customer may be required to provide photographs, videos or other information to verify the condition of the product.

  • Products purchased as non-returnable items are not eligible for return unless they are defective, damaged or incorrectly supplied.

Certain products may have specific return conditions mentioned on their respective product pages. In case of any conflict, the product-specific return terms will apply.

3. Damaged, Defective or Incorrect Products

If you receive:

  • a damaged product;

  • a defective product;

  • an incomplete product;

  • a product different from the one ordered; or

  • an item with missing components,

please notify us within 48 hours of delivery.

Customers should provide the order number along with clear photographs and/or videos showing the product, packaging and the issue identified.

After verification, Nahven.com may arrange for replacement, return or refund, as applicable.

Where the product is defective, damaged, incorrectly supplied or materially different from the product ordered, the customer will not be charged return shipping costs, subject to verification.

4. Products Not Eligible for Return

Returns may not be accepted for products that:

  • have been used, installed, altered or damaged after delivery;

  • are returned without the original packaging or essential accessories;

  • have been damaged due to improper handling or misuse by the customer;

  • are specifically identified on the product page as non-returnable;

  • are returned after the applicable return period; or

  • cannot be resold due to hygiene, safety or other applicable restrictions.

This does not affect any rights available to customers under applicable Indian consumer protection laws.

5. Return Shipping

For eligible returns due to a change of mind, the customer may be responsible for applicable return shipping charges, where disclosed at the time of purchase.

For products that are verified as defective, damaged, incorrect or materially different from the order, Nahven.com will bear the applicable return shipping cost.

Return shipping charges, where applicable, will be communicated to the customer before the return is processed.

6. Refund Process

Once the returned product is received and inspected, we will verify its eligibility for refund.

If the refund is approved:

  • the refund will normally be initiated within 5–7 business days after approval;

  • the refund will be processed to the original payment method, wherever technically possible;

  • the actual time taken for the amount to reflect in the customer’s account may depend on the customer’s bank, card issuer or payment service provider.

For payments processed through Razorpay, refunds are generally routed to the same payment instrument used for the original transaction.

For Cash on Delivery orders, refunds are made by bank transfer or UPI to an account provided by the customer. The ₹25 COD fee is non-refundable once the order has been delivered.

Nahven.com is not responsible for delays caused by banks, card networks or payment service providers after the refund has been successfully initiated.

7. Partial Refunds

Where applicable, a partial refund may be provided if:

  • only part of an order is returned;

  • a product is found to have a minor issue and the customer agrees to retain it;

  • the customer is entitled to a partial adjustment under the applicable product terms; or

  • the circumstances otherwise warrant a partial refund.

The amount of any partial refund will be communicated to the customer before processing.

8. Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is approved, the eligible amount will be refunded to the original payment method.

If an order has already been dispatched, the customer may need to follow the applicable return procedure before the refund can be processed.

9. Failed or Unsuccessful Payments

If the customer’s bank account or payment instrument has been debited but the order is not successfully confirmed on Nahven.com, the transaction will be verified with the payment gateway.

If the payment has been received by us but the order cannot be fulfilled, the eligible amount will be refunded to the original payment method.

Bank or payment gateway processing times may vary.

10. Exchange / Replacement

Where a replacement is available, Nahven.com may offer an exchange or replacement instead of a refund for eligible products.

Replacement is subject to product availability.

If the replacement product is unavailable, the customer may be offered an alternative product or eligible refund, as applicable.

11. Return Request Procedure

To initiate a return, please contact us through the contact details provided on Nahven.com and include:

  1. Order number

  2. Customer name

  3. Registered mobile number/email address

  4. Product name

  5. Reason for return

  6. Photographs/videos, where applicable

Our customer support team will review the request and provide the applicable return instructions.

Customers should not send products to any address without receiving return instructions from Nahven.com.

12. Inspection and Approval

All returned products are subject to inspection.

Submission of a return request does not automatically guarantee approval.

If the returned product does not meet the applicable return conditions, Nahven.com may reject the return and the product may be returned to the customer.

13. Delivery Refusal / Return to Origin

If a customer refuses delivery or an order is returned to us because the customer was unavailable or declined delivery, the order may be treated as a return-to-origin shipment.

Any refund in such circumstances will be subject t

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