Shipping & Delivery Policy
Last updated: 26 October 2026
This policy explains how Nahven (nahven.com) processes and delivers orders.
1. Where we deliver
We currently deliver to addresses within India. Please enter a complete address and correct PIN code at checkout.
2. Order processing time
Orders are normally packed and dispatched within 1 to 3 business days after order confirmation. Business days exclude Sundays and public holidays. During sales or festive periods processing may take longer.
3. Delivery time
After dispatch, delivery typically takes 3 to 7 business days depending on your location and the courier. Remote or hard-to-reach areas may take longer. Delivery times are estimates and are not guaranteed.
4. Shipping charges
A delivery charge is added per order, based on your order value (product subtotal):
- Orders below ₹499: ₹69
- Orders from ₹499 to ₹998: ₹49
- Orders of ₹999 or more: Free delivery
The delivery charge is shown at checkout before you place your order. Product prices include applicable taxes.
5. Payment
You can pay securely online by UPI, debit/credit card or net banking through Razorpay, or choose Cash on Delivery (COD). A ₹25 COD fee is added to the order total when you select Cash on Delivery; this fee is shown at checkout before you place the order. Online payments have no extra fee.
6. Order tracking
Once your order is dispatched we will share tracking details by email or SMS where available. You can also log in to My Account to view your order status, or contact us with your order number.
7. Delivery attempts and address issues
Our courier partners normally make multiple delivery attempts. If delivery fails because of an incorrect or incomplete address, or because you are unavailable or refuse delivery, the order may be returned to us. In such cases the applicable refund is handled as described in our Refund, Return & Cancellation Policy, and we may deduct the shipping charges incurred.
8. Damaged or wrong items
Please check the parcel at delivery. If it appears tampered with or damaged, or the item is wrong or incomplete, contact us within 48 hours of delivery with your order number and clear photos or a video of the parcel and product. We will arrange a replacement or refund after verification.
9. Delays
We are not responsible for delays caused by events outside our control such as weather, strikes, courier network disruptions or government restrictions. We will keep you informed where possible.
10. Contact
Business: Nahven (nahven.com), a unit of Delta Associates
Address: Kunnamangalam, Kozhikode (Calicut), Kerala 673571, India
Phone: +91 8089515088, +91 8589961212
Email: deltaassociates12@gmail.com